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Site Policy
Use of this website and purchase of a product offered for sale constitutes the user's (hereinafter: "the customer") consent to accept and act in accordance with the terms and conditions.
The website owners reserve the right to modify the terms and conditions from time to time at our sole discretion, without the need for prior notice or warning.
The website owners make every effort to ensure that the information presented on the site is as complete and accurate as possible. However, it should be clarified that, in good faith, inaccuracies or errors may appear. In such cases, the website owners shall not bear any responsibility arising from or related to them.
The website owners may offer promotions, benefits, and discounts on the site. However, they are entitled at any time to discontinue, replace, or modify these promotions, benefits, and discounts without prior notice. Additionally, the website owners may update product prices and shipping rates from time to time without the need for prior notification.
It is solely the customer’s responsibility to ensure that the details they entered on the site are complete and accurate.
Gracian Fashion is not responsible for verifying customer details. In the event that an order is returned due to incorrect information, the customer will be charged for handling and shipping fees. The customer is asked to ensure that all details are filled out completely, accurately, and up-to-date.
The website owners and/or their representatives shall not be liable for any direct and/or indirect damage resulting from the use of the service and/or product purchased on the site. The information provided or displayed on the site does not constitute professional advice. Any information provided or content appearing in any of the forums does not constitute professional advice, recommendation, or opinion of any kind. In other words, responsibility for the use of information found in the forum lies solely with the user.
*Payment:
Payment on the site is made via credit card, or in cash during a personal fitting appointment at our store, your home, or your office location.
*Shipping and Delivery:
Delivery times are 3-6 business days, excluding Fridays, Saturdays, holiday eves, and holidays.
*Home Deliver: at a cost of 35 NIS
*Free Shipping: on purchases over 499 NIS
No claims will be accepted regarding delivery failures caused by the external shipping company.
*Returns/Exchanges:
For any issue, question, or request, you may contact us via email.
Gracian will allow customers to make exchanges and returns under the following conditions:
Gracian will allow customers to make exchanges and returns under the following conditions:
- The item is returned to us within 14 days from the delivery date to the customer’s home, provided that it has not been used, is undamaged, and is returned in its original packaging.
- Gracian Fashion will inspect the item, and if eligible, a refund will be issued to the credit card used in the original transaction, minus 5% of the transaction amount. The customer is responsible for covering the return shipping costs to the studio.
- To cancel a transaction, the customer may do so via phone or email. The cancellation will only take effect upon receiving a return authorization form via email, confirming the cancellation.
- If the customer cancels the transaction after being charged (even if the shipment has not yet been sent), a 5% cancellation fee of the original transaction amount will apply. Cancellation of the product order is subject to the customer returning the product in its original packaging, intact and undamaged, to Gracian Fashion at the customer’s expense.
The website reserves the right to cancel the transaction in whole or in part in the following cases:
- If an error occurred in the presentation of the product on the website or in the delivery of the product to the customer.
- If a technical issue is discovered that unintentionally distorted the product description and/or its price.
*Privacy:
The store takes standard precautions to maintain, as much as possible, the confidentiality of information.
The store commits not to use the personal details of registered customers except for the operation of the website and to facilitate purchases.
Providing the customer's personal details on the order form is done voluntarily, at the customer's discretion and with their consent. Filling in these details indicates the customer's agreement to provide them. The purpose of providing personal information is to enable the company to supply products and/or services to the customer and to understand the customer’s intent and interest regarding the purchase of these products and/or services.
The website owners commit not to use the information without your permission unless required by law or to prevent misuse.
Your payment method information will not be stored in the website management database and will only be used to complete the selected product order. Fields explicitly marked as required must be completed. Without providing the requested data in these mandatory fields, you will not be able to use these services.